FREQUENTLY ASK QUESTIONS
Welcome to our Customer Service section. Thank you for your interest in Anjelah Candle Company. Please don’t hesitate to contact us if further assistance is needed.
WHAT YOU NEED TO KNOW
Delivery and Returns
Order and Payment
DELIVERY & RETURNS
WHAT IS YOUR RETURN POLICY?
Anjelah Candle Company will gladly exchange or provide store credit for unopened or unused products within 14 days of purchased. All items must be in its originally packaging. To return your item please email us at info@anjelahcandlecompany before returning the any item.
Please state the following in the email:
Reason for returning the item/s
Whether you would like an exchange or store credit.
New Product you would like to exchange for.
Anjelah Candle Company takes exceptional care when packaging your products for shipment, however in the unlikely event that there is a breakage during transit, we require photo evidence of the damaged candle in it’s original package in order for a replacement to be ship to you.
Anjelah Candle Company is not responsible for lost or stolen packages once they are delivered to your location. Anjelah Candle Company is not responsible for incorrect shipping address that was entered at check out. If you feel you enter wrong address, please contact us immediately.
For product exchanges all postage costs of returning the candle are the responsibility of the customer.
Anjelah Candle Company reserve the right to reject any returns/exchanges that does not comply with the conditions stated in the return policy. If your items are not accepted, it will be returned to you at your expense and exchange will not be given. Items that appear to have been used and not in a resellable condition will not be exchanged.
We are unable to accept returns for personalized orders unless item is damaged during transit.
Sale items cannot be returned, refunded or exchanged. Gift cards cannot be returned or refunded.
WHEN WILL MY ORDER SHIP?
DO YOU OFFER FREE SHIPPING?
DO YOU SHIP INTERNATIONALLY?
ORDER & PAYMENT
WHAT PAYMENT METHODS ARE ACCEPTED?
HOW DO I CHECK STATUS OF OR TRACK MY ORDER?
CAN I MODIFY OR CANCEL MY ORDER AFTER IT HAS BEEN PLACED?
If your order is in a pending status, we may be able to make modifications, shipping changes. or cancel your order. Please email us immediately at email@example.com if you require a change.
Once an order has been processed, we are unable to change the contents of your order. However, shipping changes may still be made. Please email us immediately at firstname.lastname@example.org
Once an order has been shipped, we are unable to change the contents of your package or the method of shipping
HOW LONG WILL MY CANDLE BURN?
Our candle burn time is 75-80 hours
In ideal conditions, our candles burn 15 oz candles burn up to 80 hours. The travel candles burn up to 35 hours. Please note that we aim to ensure all of our candles are as long lasting as possible however burn times do vary based on a variety of factors. These include candle maintenance (whether wicks are being properly trimmed and are centered), the length of each continuous burn time, candle placement (avoid drafts) and the age of the candle. To get the most out of your candles we always advise that you follow the enclosed burning instructions.
Be sure to follow our Candle Care Instructions.
WHAT TYPE OF WAX DO YOU USE IN YOUR CANDLES?
We use a custom premium proprietary blend of coconut and soy wax.
WHAT KIND OF WICKS DO YOU USE?
We use a flat braided cotton wick with paper threads woven into the cotton. The reinforced construction of the wick is designed to ensure a consistent burn.
WHY IS BLACK RESIDUE ON THE CANDLE JAR?
Black residue can appear on the inside glass of a candle if the wicks are too long and have not been trimmed between burning. Always ensure your candle wicks are trimmed properly before each burn. Black residue can easily be removed from the glass with a damp paper towel or cloth
WHAT IF THE PRODUCT I WISH IS OUT OF STOCK?
DO YOU PROVIDE FRAGRANCE SAMPLES?
Yes! If you are not sure which candle to purchase first, explore our discovery set which allows you to try 6 (2oz) candles of your choice.